Return & Cancellation Policy

Last updated: February 2, 2026

Brand: VELLA — Operated by CELEBORN LLC
Contact: team@vella-style.com

At VELLA, we want you to love your reading glasses. If you're not completely satisfied, here's how our return and cancellation policy works.

1) Return Window

You have 30 days from the date you receive your order to initiate a return for a refund or exchange.

2) Eligibility for Returns

To be eligible for a return, items must be:

Unworn and unused (with protective covers/packaging intact)
In original condition (no scratches, damage, or signs of wear)
Complete (all items from the set/pack must be returned together)

Note: For hygiene and safety reasons, we cannot accept returns on reading glasses that have been worn, tried on extensively, or show signs of use. If you receive damaged or defective glasses, please contact us immediately (see Section 4 below).

3) How to Initiate a Return

Contact us at team@vella-style.com within 30 days of receiving your order
Include your order number, the item(s) you wish to return, and reason for return
Wait for confirmation — we'll send you return instructions and a return address
Ship the item(s) back using a trackable shipping method

Return shipping costs: Customers are responsible for return shipping costs unless the item is defective or we made an error.

4) Damaged or Defective Items

If you receive damaged, defective, or incorrect items:

Contact us immediately at team@vella-style.com with photos of the issue
We'll provide a prepaid return label or offer a replacement/refund without requiring a return
We may ask for additional information to help us improve quality control

5) Refunds

Once we receive and inspect your returned item(s):

Approved returns: Refunds will be processed to your original payment method within 5-10 business days
Rejected returns: If items don't meet our return eligibility criteria, we'll contact you before processing

Shipping charges: Original shipping fees are non-refundable unless the return is due to our error or a defective product.

6) Exchanges

If you'd like to exchange an item for a different style or color:

Contact us at team@vella-style.com to confirm availability
Return the original item following the return process above
We'll send you the replacement once we receive and approve your return

7) Order Cancellations

Before shipment: You can cancel your order for a full refund if it hasn't been shipped yet. Contact us immediately at team@vella-style.com with your order number.

After shipment: Once an order has shipped, it cannot be cancelled. You'll need to follow our standard return process once you receive the item.